Privacy Policy

This Privacy Policy explains how Akhtar Polymers Private Limited ("APPL", "we", "us", "our") collects, uses, stores, and protects personal information that you provide when using the polymers.pk website ("the Website"). By using the Website or submitting an enquiry, you agree to the practices described in this Policy.

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1. Who We Are

Akhtar Polymers Private Limited is a private limited company registered in Pakistan, operating from Kot Lakhpat Industrial Estate, Lahore. We are engaged in plastic injection moulding manufacturing and polymer raw material trading. This website is our primary online presence for business enquiries.

2. Information We Collect

We collect personal information only when you voluntarily provide it to us. The information we collect may include:

• Contact information — your name, company name, email address, and telephone number, provided when you complete the enquiry form or contact us directly.
• Enquiry details — information about your product requirements, industry, quantities, and any attachments (drawings, photographs, files) you share with us as part of a manufacturing or trading enquiry.
• Communication records — records of email correspondence, WhatsApp messages, and other communications between you and APPL, to the extent these are stored in our systems.
• Website usage data — basic analytics data such as pages visited, browser type, device type, and general geographic location (country/city level), collected through standard web analytics tools. This data is anonymised and not linked to your personal identity.

We do not collect payment card details, government identification numbers, health information, or any special-category personal data through this Website.

3. How We Use Your Information

We use the information you provide for the following purposes:

• To respond to your enquiry and provide the information, quotation, or samples you have requested.
• To communicate with you about an ongoing business project, order, or supply relationship.
• To maintain records of our business correspondence, as required by standard commercial and accounting practice.
• To improve the Website and our services, using aggregated, anonymised analytics data.
• To contact you about relevant products or services that may be of interest — only where you have engaged with us previously and we have a legitimate business interest in doing so. You can opt out of such communications at any time.

We do not use your personal information for automated decision-making, profiling, or any purpose unrelated to our core business operations as a manufacturer and polymer trader.

4. Legal Basis for Processing

The legal bases on which we process your personal data are:

• Legitimate interests — processing your enquiry, responding to business communications, and maintaining records of correspondence are necessary for our legitimate business interests as a manufacturer and trader.
• Consent — where you have explicitly agreed to receive marketing communications from us.
• Contract performance — processing information necessary to fulfil a contract or purchase order with you.
• Legal obligation — retaining records as required by Pakistani company law and tax regulations.

5. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service providers — we may use third-party services for web hosting, email, and analytics. These providers process data on our behalf and are required to handle it securely and only for the purposes we specify.
• Legal requirements — if required by applicable law, court order, or government authority in Pakistan, we may disclose information as required.
• Business transfer — in the event of a merger, acquisition, or sale of APPL's business, your information may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

Your product designs, drawings, specifications, and technical documents are treated as strictly confidential commercial information. We do not share client design information with any third party, including other clients, without your explicit written consent.

6. Data Storage and Security

Your personal information is stored on secure servers and within our business communication systems (email, WhatsApp business, and CRM). We take reasonable technical and organisational measures to protect your data against unauthorised access, loss, or disclosure.

Our Website is hosted on reputable platforms with standard security measures including HTTPS encryption for all data transmitted between your browser and our server.

While we take security seriously, no data transmission over the internet or electronic storage system can be guaranteed as completely secure. If you have concerns about the security of information you have shared with us, please contact us directly.

7. Data Retention

We retain personal information for as long as is necessary for the purposes described in this Policy:

• Enquiry records where no commercial relationship resulted: up to 12 months from the date of enquiry.
• Records related to an active commercial relationship: for the duration of the relationship and for a period of 7 years thereafter, in accordance with Pakistani commercial record-keeping requirements.
• Marketing communication preferences: until you withdraw consent.
• Anonymised analytics data: indefinitely, as it cannot be used to identify you.

8. Your Rights

You have the following rights in relation to your personal information held by APPL:

• Access — you may request a copy of the personal information we hold about you.
• Correction — you may request that we correct inaccurate or incomplete information about you.
• Deletion — you may request that we delete your personal information, subject to our obligations to retain records under applicable law.
• Objection — you may object to our processing of your information for marketing purposes at any time.
• Withdrawal of consent — where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to all requests within 30 days.

9. Cookies and Analytics

The polymers.pk website may use cookies and similar tracking technologies to collect basic usage analytics — pages visited, session duration, browser type, and general location. This data helps us understand how visitors use the Website and improve it over time.

We use only analytics cookies necessary for improving the Website's performance and user experience. We do not use advertising cookies, tracking pixels, or retargeting technology. By using the Website, you consent to the use of these limited analytics cookies.

You can disable cookies through your browser settings, though this may affect some features of the Website.

10. Third-Party Links

This Website contains links to WhatsApp (for direct communication) and may contain links to other third-party websites. APPL is not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party services you use.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the Website. We will update the "Last Updated" date at the top of this Policy when changes are made. If changes are material, we will take reasonable steps to notify you — for example, by posting a notice on the Website. Your continued use of the Website after changes are posted constitutes your acceptance of the updated Policy.

12. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of Pakistan. Any disputes relating to this Policy shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.